uk9i Privacy Policy

1 What Information We Collect

When you create an account at uk9i, use our services, or contact us, we may collect various types of information. This information helps us provide you with a safe and improved experience.

1.1 Information You Provide Directly

Information you give us yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password and security question answers
• Payment details (bKash, Nagad, or Rocket number)
• Documents required for identity verification
• Messages sent to the support center and communication records

1.2 Automatically Collected Information

Information collected automatically during your browsing and use:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Date, time, and session duration of site visits
• Which pages you viewed and what games you played
• Data collected through cookies and similar tracking technologies
• Transaction history — deposit and withdrawal amounts and times

2 Purpose of Using Information

uk9i uses collected information only for specific, legitimate, and transparent purposes. We never use your information unnecessarily or without permission.

2.1 Service Operations

• Creating and managing your account
• Verifying age and confirming that the user is over 21
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Storing gaming history and account balance

2.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorized access
• Monitoring unusual activity to ensure responsible gaming
• Keeping records as evidence for dispute resolution
• Meeting legal obligations

2.3 Customer Service and Communication

• Providing 24/7 live chat and email support
• Sending important account-related notifications
• Resolving your requests and complaints
• Informing you about promotional offers (if you have given consent)

2.4 Platform Improvement

• Analyzing and improving the user experience
• Conducting advisory analysis for new games and services
• Identifying and resolving technical issues

3 Data Storage and Security

uk9i gives the highest priority to the security of your information. We apply industry-standard technical and organizational measures to protect your personal information from unauthorized access, modification, disclosure, or destruction.

3.1 Technical Security Measures

• All data transfers secured by SSL (Secure Socket Layer) encryption
• Sensitive information stored in encrypted form in the database
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication available

3.2 Data Retention Period

We retain your information for as long as necessary to provide services or to meet legal obligations. Even after account closure, some information may be retained for a specified period — particularly financial transaction records and identity verification information.

Information that is no longer needed is deleted securely so that recovery is not possible.

4 Sharing Information with Third Parties

uk9i does not sell or rent your personal information. However, to operate our services, we may share information with certain trusted parties in specific circumstances.

4.1 Cases Where Information Is Disclosed

• Payment processors — to confirm transactions (bKash, Nagad, Rocket)
• Identity verification services — to complete the KYC (Know Your Customer) process
• Legal authorities — to comply with court orders or legal obligations
• Technology service providers — who assist in operating our platform
• Fraud prevention agencies — to detect and prevent irregular activity

4.2 Third-Party Accountability

All third parties with whom we share information are bound by agreements requiring them to keep your information confidential and use it only for the specified purpose. They may not disclose your information to any other party without our permission.

5 Cookie Policy

Cookies are used on the uk9i website. Cookies are small text files that your browser stores on your device. They are used to improve your experience and analyze site activity.

5.1 Types of Cookies

• Essential Cookies: Required for the site to function properly — related to login sessions and security
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand site usage patterns — completely anonymous

5.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some important uk9i services to not work properly.

6 Your Rights

As a uk9i user, you have certain important rights over your own information. We respect those rights and are committed to fulfilling your requests.

6.1 Access and Correction

• You may request to view the information stored in your account at any time
• Contact our support team to correct inaccurate or outdated information
• You may request to update your name, mobile number, and email

6.2 Request for Data Deletion

In certain circumstances you may request that your personal information be deleted. However, in cases of legal obligations or ongoing disputes, it may be necessary for us to retain some information. In such cases we will clearly inform you of the reason.

6.3 Objection to Processing

If you believe your information is being used inappropriately, you may raise an objection. You may object at any time to the use of your information for marketing purposes. We will try to respond to your request within 30 business days.

7 Protection of Minors

uk9i strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If a parent suspects their child is using uk9i, please contact our support team.

For users aged 21 and above only.

8 International Transfer of Data

uk9i's servers may be located in multiple places and your information may be stored or processed outside of Bangladesh. In such cases we ensure that data is transferred at the highest security standard.

International transfer of data is always completed through encrypted channels. The receiving party must maintain security standards that are consistent with uk9i's policy.

9 Policy Changes

uk9i may update this privacy policy from time to time. We will notify you of any significant changes — by sending a notice to the email address registered to your account or through a clear notice on the website.

The date of each update will be noted at the top of this page as "Last Updated". Continued use of the service after any changes means you have consented to the updated policy.

We advise you to review this page regularly so that you stay informed about the latest policy.

10 Contact Us

If you have any questions, concerns, or requests about this privacy policy, the uk9i support team is always here for you.